Kurierdienst oder Postsendung?

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Ich habe vor ca einem Jahr ein Buch für 250 Euro bei Amazon bestellt. Die Vorschau des Buches war in Farbe, das Buch jedoch in schwarz-weiss- Druck. Ich konnte das Buch zurückschicken, musste jedoch die Rückerstattung des Portos erkämpfen. Jetzt habe ich im Juli das gleiche Buch wieder bestellt, und es war wieder in Schwarz und Weiss. Ich habe Amazon angerufen und einen Kurierdienst verlangt der das Buch bei mir abholt. Das wurde abgelehnt, und des weiteren wurde hervorgehoben dass die Produktevorschau nicht relevant ist (s. mail unten) . Ich arbeit ca 60 Stunden die Woche und habe weder Zeit noch Lust in der Schlange in der Post zu stehen. Ich bin auf Ihre Stellungnahme gespannt. Das mail von Amazon ist unten angehängt.  Beste Grüsse, Philip Brunner 

Your Account
Amazon.de
Message From Customer Service
Dear Philip,

Thank you for your call.

First of all, I would like to apologize for the repeated inconvenience regarding the Die Ostsahara im Spätquartär: Ökosystemwandel im größten hyperariden Raum der Erde: Okosystemwandel Im Grossten Hyperariden Raum Der Erde, from your order 303-5640977-7889136. I would like to note that I have checked this product page, as well as the data base, and did not find the information whether  the book comes in color or it is in black and white. Unfortunately, we are unable to consider product photo, or in this case, preview, as the official information.

As we discussed during the call, Amazon will gladly issue a refund for this item, when it is returned to our warehouse. Therefore, I have provided a return mailing label for your book. Please click the following link to print your label:

https://www.amazon.de/gp/orc/rml/ugdb53817RMA

Please make sure you're signed into the account you used to place the order, before clicking the link.

Please stick one Commercial Invoice to the outside of the box.

One you will give to the carrier.

The Return Mailing Label needs to be stuck to the outside of the box as well.

And the bar code slip needs to be put inside the box with the item.

The label you received is an international label to be paid by you. Please use the most cost effective method to send the item back, and we will issue a full refund for the charges you paid.

Just send us a photo or a scan of the receipt as an attachment in reply to my email and we will refund you immediately.

As soon as our returns department has received and processed the item, a refund will be issued to your original payment method.

We'll send you an e-mail when the refund is processed. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.de/your-account/). Completed refunds will appear in your order under "Order Details" on the bottom of the page.

Please see the following Help page for additional information about returns and refunds:

http://www.amazon.de/gp/help/customer/display.html?nodeId=505560

You can also view a short video guide on how to return your item:

http://www.amazon.de/gp/help/customer/display?nodeId=504958

Please note: For future returns you may use our Online Returns Centre:

http://www.amazon.de/ruecksendezentrum

The Online Returns Centre will guide you through the process and give you a printable return mailing label. Simply wrap the package securely and send it to us according to the instructions provided on the returns page:

https://www.amazon.de/gp/help/customer/display.html?nodeId=13620461

Once again, I would like to offer a sincere apology on behalf of Amazon team for the delay and lack of feedback regarding the investigation taken in July.

I wish you a lovely day, Philip.
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Warmest regards,
Ana Cukic
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