Biased response by Ricardo Customer Care team

Complaint is regarding Artikelnummer: 1057437522 (sold over ricardo on 25th Nov 2019)

Please do not get me wrong, I am with Ricardo for almost 10 years now and did not experience any issues.

But in this particular case, story goes like this:

Due to confusion, I made a mistake in posting the item correctly. Instead of 1 BUDO belt for 1CHF in the main auction price field, I wrote in the description the price of each belt separately.

Description goes like this ->

Karate belts
4 - white color size 140

2 - orange colored size 240

2 - yellow

5 CHF each

Although auction price was set to start at 1.

The buyer, did the bid and expected me to send him/her all 8 belts for 1 CHF.

IMO, this was unfair as the description clearly mentions the detailed price. And, admitting my mistake I wrote to the buyer that ->

****

Hi Martin,

Thanks for your bid.

Unfortunately, something went wrong with the setting up of this Auction at Ricardo.

There are 8 different belts in this auction. Each belt is sold separately.

If you want all 8, I can offer all of them for 30 CHF + postage. (as per auction - 5 CHF per belt but due to wrong setup I can offer them at less price)

Which one(s) you are interested in?

Thanks for your understanding and sorry for any inconvenience caused,
Neerja

***

And on 5th Dec - buyer wrote to me ->

Hallo
Ich habe mich anders entschieden. Vergessen sie mein letztes Email.
Hiermit trete ich definitiv vom Kauf zurück und sie können die Judo Gürtel ein weiteres mal im Ricardo versteigern.
Freundlich grüsst M. Wunderle

---- Please note that I had provided all necessary details/screenshots to Ricardo.

Now then, on 10th Jan 2020; buyer rated me -ve with these comments ->

Ersteigert für 1.-, versendet es nicht ohne Aufpreis von 29.- !! Hat Ricardo belogen um Verkauf zu stornieren. Wollte es gütlich regeln aber keine Antwort erhalten.Frustrierend !

After this rating: I also rated likewise -> -ve and with this comment ->

Despite of him saying that he changed his mind and do not need this item and I should rate positively. I am returning the rating buyer gave me.

But - to my surprise my Rating was removed by Ricardo Customer Care.

Upon checking with RIcardo, I was told ->

ricardo.ch is entitled, but not obliged, to intervene at any time and without further inquiry in the autonomous rating system and to delete and/or correct ratings.

Your rating was deleted because it was a direct reaction to the rating received, which is not permitted.

In my humble opinion Ricardo has demonstrated a biased behavior. Uselessly, my record is spoiled by Ricardo. As they did not intervene to remove buyers negative rating for me...

I would like Ricardo to remove the -ve rating or allow me to rate the buyer similarly.

• Excuses
• Explications